Our website is updated frequently and the content herein comes from various sources so errors and omissions can happen. Always check the manufacturer’s product specifications directly with the manufacturer to verify the product will meet your needs. If you see an error on our website, please let us know: sales@dishmyhome.com Thank You.

Our Return Policy On Internet Sales:

With the exceptions listed below, all items are returnable–no questions asked–within 30 days of purchase. 30 days begins when the items have been delivered per tracking number. Items must be shipped back with original packaging, all parts and paperwork included in the same condition it was received, with a tracking number within 30 days. Email sales@dishmyhome.com for return authorization.
Exceptions: No refunds on remote controls and satellite receivers that have been activated.

Our Return Policy on In-Person Sales:

Installation and service charges are non-refundable.
With the exceptions listed below, all items are returnable–no questions asked–within 30 days of purchase. 30 days begins when the items have been delivered or installed, whichever is earlier. Items must be shipped back with original packaging, all parts and paperwork included in the same condition it was received, with a tracking number within 30 days. Email sales@dishmyhome.com for return authorization.

Do you ship oversees and to P.O. boxes?

We do ship to P.O. boxes, but you must select United States Postal Service (Post Office) at check out if you want an item to be delivered to your P.O. box. Large items are cheaper to ship via UPS or FedEx and require a street address. We do not ship any items outside of the United States and Puerto Rico.

Questions?

For questions on your DISH bill, please call DISH at 800-333-3474. For sales and service on DISH products or smart home products, please call us at 216-267-5076 or email sales@dishmyhome.com.

Service Appointments

Local Installation

Service appointments are scheduled after you place your order. You grant us permission to call you to establish a mutual appointment date. During the service appointment, the technician will deliver your product or device, install, set-up, and configure your device, and show you how to use the product or device, as well as any related features and applications.  

Prior to your scheduled service appointment, Freedom Satellite Systems may contact you: (i) the day before your service appointment; (ii) the morning of your service appointment; and (iii) one (1) hour before the estimated arrival window of your service appointment. 

Service Appointment with Freedom Satellite Systems product order

If your Freedom Satellite Systems order includes a product to be installed, our Smart Home tech will personally deliver the product to you during your installation appointment. 

Service Changes, Cancellations, and Fees

Once your order is placed, you may only make Service changes, Service appointment changes, and cancellations by phone at: 1-216-267-5076 or by email to: sales@dishmyhome.com. 

For Service cancellations or to reschedule your Service appointment, please contact us at least twelve (12) hours prior to your Service appointment.  If you fail to cancel your Service appointment prior to Freedom Satellite Systems arrival for your Service appointment or no adult is present at the Service location, you may be charged a $35 USD “Failed Service Appointment Fee” to the payment information on file with us.

Service Warranty

We provide a 90-day workmanship warranty on the Service(s) following the Service Date.  In the event that you (i) notify Freedom Satellite Systems of a defect in workmanship in the Services within ninety (90) days following the Service Date and (ii) we confirm the existence of such defect of workmanship, then we will correct such defect in workmanship. 

This Service Warranty: (a) does not apply to any defects resulting, in whole or in part, from your or third-party acts or omissions (including, without limitation, abuse or misuse of the product or devices); (b) does not apply to any products or devices (including, without limitation, any defects in the products or devices); and (c) is non-transferable. 

Freedom Satellite Systems also provides you with technical support regarding the Services via telephone.  In the event that Freedom Satellite Systems is unable to solve a technical problem regarding the Services over the telephone, then you may request that we schedule a technician visit.  We may charge a fee for such visit in the event that the Services are not covered by the Service Warranty.  For technical support or to notify Freedom Satellite Systems of a defect in workmanship of the Services, please call: 1-216-267-5076 or by email to: sales@dishmyhome.com.